Business processes are an organization of activities to deliver a product or service with added value for the customer. It is a chain of activities that are linked and controlled by decisions.

Governing processes

Governing processes are activities that implement the policy by planning, checking, evaluating and adjusting.

Primary processes

Primary processes is the related activities to realize the product, the service for the customer.

Supporting processes

Supporting processes are activities aimed at creating conditions (people and resources) for the primary processes to function properly.

Below you will find a list of models for the business processes. Click on a term to read the explanation.